Orders are usually dispatched within 1–2 working days. During launch periods or promotional events, dispatch may take up to 5 working days.

Orders are dispatched Monday to Friday, excluding Bank Holidays.

All orders are packed and dispatched directly by Learra Press. Books are carefully wrapped in protective packaging to help ensure they arrive in excellent condition. Each direct order of the special edition hardback includes an exclusive art pack containing character artwork, a bookmark, a sticker and a signed bookplate while stocks last.

We currently deliver to addresses within the United Kingdom only.

Orders are sent via Royal Mail Tracked 48. Delivery is usually within 2–5 working days after dispatch.

Delivery is £4.95, with free UK delivery on orders over £50.

We take great care when packing every order. If your order arrives damaged, faulty or incorrect, please contact us within 14 days of delivery to isla@islalockwood.com, including photographs of the damage where possible. We will arrange a replacement or refund where appropriate. As books are sold as limited special editions, we are unable to accept returns for change of mind.

All prices are shown in Pounds Sterling (£).

Orders are subject to availability. If an item becomes unavailable after purchase, a full refund will be issued.

Limited edition items are sold while stocks last.

We reserve the right to amend prices, product descriptions and availability without notice.

By placing an order, customers agree to these terms and our delivery and returns policies.

We respect your privacy.

Personal information is collected only to process and fulfil your order, communicate about your purchase, and meet our legal obligations.

Your personal information will never be sold to third parties.

Payment information is processed securely through our payment provider and is never stored by Isla Lockwood.

For any privacy enquiries, please contact isla@islalockwood.com.

If your order has not arrived within the estimated delivery time, or arrives damaged or incomplete, please contact us as soon as possible at isla@islalockwood.com.

Please include your order number and any relevant photographs so we can investigate and resolve the issue promptly.

Email: isla@islalockwood.com

Response time: We aim to respond to all enquiries within two working days.